Refunds & Cancellations

Last Updated: October 19, 2026

This policy explains how you can cancel an order, return an item, and receive a refund on Musti. All prices and refunds are in Indian Rupees (INR).

1. Cancelling an Order

• You can cancel an item from My Orders at any time before it is shipped.
• Once an item has been shipped it can no longer be cancelled; you can request a return after delivery instead (see below).
• We or the seller may cancel an order if the item is out of stock, the delivery address is not serviceable, or the order cannot be verified. You will be notified and refunded in full for any amount already paid.

2. Returns

• Eligible items can be returned within 7 days of delivery, unless a different return window is shown on the product page.
• Products marked as non-returnable on the product page cannot be returned.
• Items must be unused and returned with original tags and packaging.
• Request a return from My Orders. Once approved, we arrange a pickup from your address.

3. Refunds

• Online payments (UPI, cards, net banking, wallets) are refunded to the original payment method.
• Cash on Delivery orders are refunded to your Musti wallet, or to your bank account on request, after the returned item is received and checked.
• Refunds are initiated within 2 business days of a cancellation, or of the returned item passing inspection. Banks and payment providers usually take 5–7 business days to credit the amount.
• Amounts paid with Musti wallet balance, loyalty points or gift cards are restored to the same source.

4. Damaged or Wrong Items

If you receive a damaged, defective or wrong item, contact us within 48 hours of delivery at support@musti.in with your order number and photos. We will arrange a replacement or a full refund.

5. Contact

Questions about cancellations or refunds? See our Contact Us page or email support@musti.in.